■ Regular Maintenance Information
Every Friday from 18:00 to 21:00 (UTC+9)
The app may experience intermittent connection errors. Important emergency maintenance may also be conducted irregularly, and notifications will be sent via Zoho or email during such instances. We apologize for any inconvenience and appreciate your understanding.
■ Service Disruption Logs 🔘April 17, 2025, 10:19 AM – 11:44 AM(UTC+9) (Server down)
🔘February 6, 2025, 06:51 AM – 08:45 AM(UTC+9) (Server-side API outage)
🔘December 25, 2024, 7:30 AM ~ 9:55 AM (UTC+9)(Audio and Video Streaming Server Malfunction) 🔘August 29, 2023, 10:15 ~ 11:05(UTC+9) (Connection failure in real-time message delivery on AWS server) 🔘August 8, 2023, 14:08 ~ 14:33 (UTC+9)(Connection failure due to DNS error on AWS server) 🔘May 24, 2023, 17:55 ~ 18:08 (UTC+9)(Connection failure due to increased server load) 🔘March 30, 2023, 16:32 ~ 17:12 (UTC+9)(Connection failure due to a token generation issue on the video/audio streaming server) 🔘November 11, 2022, 11:58:14 ~ 11:58:15 (UTC+9)(Restart due to server storage shortage) 🔘October 6, 2022, 19:30 ~ 19:31(UTC+9) (Connection failure due to unintended server process restart) 🔘July 4, 2022, 14:57 ~ 14:58(UTC+9) (Connection failure due to unintended server process restart)
■SLA Service Availability (updated on the 1st of every month)
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Due to our service transition from a metaverse office-focused platform to a translation platform, we will be abolishing our SLA (Service Level Agreement) refund policy effective August 1, 2025. We will establish a more appropriate service quality management system for our new service format. We will continue to strive for better service delivery and look forward to your continued support.
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