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Agenda

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Process for Contract

Online Guidance

1. Application for Online Individual Information Session: Apply from here
2. We will ask about following things:

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What We'll Ask About in the Online Individual Information Session:

• Event overview (date/time, location, brief content)
• Number of event participants
• Translation delivery method
• Whether Premium Support is included

※ For customers NOT using Premium Support: Please note that we do not provide support via email, phone call, web meetings, or face-to-face meetings. We only respond to issues such as login problems or event plan not being applied. Even for non-Premium Support customers, we provide practice periods and apply event plans for rehearsal days at no additional cost, so please try the service yourself. Support examples: Manual guidance, all preparations for the event day, operation methods on the day, connection methods to audio devices, troubleshooting for transcription and translation issues

※ It's perfectly fine if some details are unclear at the time of the information session, so please feel free to participate: Apply from here

※ We'll also provide service demonstrations as needed

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Contract Process

1. Verbal price agreement during the online individual information session, or contract decision after issuing a quote

2. Service application form issued by our company

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   Required Information for Service application

   • Delivery date
   • Event plan details (up to 50 people / 51-200 people / 201-500 people / 501-1000 people)
   • Whether Premium Support is included
   • Payment method: Bank transfer / Stripe credit card payment link *Bank transfer fees are borne by the customer </aside>

3. Fill out required information in the service application form

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   Items to Fill Out:

   Company name, address, person in charge (signature), billing email address (multiple allowed), phone number

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4. Contract established

For Premium Support Customers

Usage Preparation

Account Creation

VoicePing Account Creation:

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Account Creation and Plan Application Process

• Follow this manual to create a workspace owner account
• Share the email address used for signup with our representative
• Our team will apply the event plan to your account </aside>

Event Preparation

Begin preparation according to event format

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Preparation Content by Event Format:

• Web broadcasting events:Web event setting guide
• Offline events:Offline events setting guide </aside>

Other Preparation Items