🔧

Troubleshooting

If you run into any issues when accessing VoicePing from your browser, please refer to the information below.

Guests- Trouble in the Meeting Room

If you are a guest in a VoicePing meeting room and your mic or camera is not working, please check your settings.

Allow Browser Access

  1. Check if “Audio” is on.
  2. If cannot unmute yourself and/or cannot turn on your camera, click on the icon in the search bar above. Allow the browser to access your “Camera” and “Microphone” by clicking on the toggle bars next to each setting.

Check Browser Settings

  1. Click on the three dots in the upper right-hand corner and go to “Settings”
  2. image
  1. Go to “Site Settings” in the “Privacy and security” tab
  2. image
  1. Go to the “Camera” and “Microphone” tabs
    1. image
    2. Make sure that your browser allows sites to access your camera and microphone. If these have already been selected, deselect and select again.
    3. image
      image
    4. Lastly, from your “Recent activity”, check to see if your browser has blocked app.voice-ping.com. If it has been blocked, change the permissions for your “Camera” and “Microphone” to “Allow”.
    5. image
      image

Inquiries

If you have any questions or concerns, contact us through text chat support.

🎗️Customer Support・Inquiries

@January 30, 2024 Updated by VoicePing Inc.