■ Regular Maintenance Information
Every Friday from 18:00 to 21:00 (UTC+9)
Intermittent connection errors may occur with the app. Emergency maintenance with high importance may also be conducted irregularly, and notifications will be sent via Zoho or email during such instances. We apologize for any inconvenience caused and appreciate your understanding.
■ Service Disruption Logs 🔘August 29, 2023, 10:15 ~ 11:05 (Connection failure in real-time message delivery on AWS server) 🔘August 8, 2023, 14:08 ~ 14:33 (Connection failure due to DNS error on AWS server) 🔘May 24, 2023, 17:55 ~ 18:08 (Connection failure due to increased server load) 🔘March 30, 2023, 16:32 ~ 17:12 (Connection failure due to a token generation issue on the video/audio streaming server) 🔘November 11, 2022, 11:58:14 ~ 11:58:15 (Restart due to server storage shortage) 🔘October 6, 2022, 19:30 ~ 19:31 (Connection failure due to unintended server process restart) 🔘July 4, 2022, 14:57 ~ 14:58 (Connection failure due to unintended server process restart)
■SLA Service Availability (updated on the 1st of every month)
- August 2024: 100% (current)
- July 2024: 100%
- June 2024: 100%
- May 2024: 100%
- April 2024: 100%
- March 2024: 100%
- February 2024: 100%
- January 2024: 100%
- December 2023: 100%
- November 2023: 100%
- October 2023: 100%
- September 2023: 100%
- August 2023: 99.99%
- July 2023: 100%
- June 2023: 100%
- May 2023: 99.99%
- April 2023: 100%
- March 2023: 99.99%
- February 2023: 100%
- January 2023: 100%
- December 2022: 100%
- November 2022: 99.99%
- October 2022: 99.99%
- September 2022: 99.99%
- August 2022: 100%
- July 2022: 99.99%
Availability | Refund Rate (for Premium Plan and higher paying users) |
99.8% - 100% | 0% |
95.0%-99.8% | 6% |
90.0%-95.0% | 12% |
90.0% | 40% |
Inquiries
If you have any questions or concerns, contact us through text chat support.
Customer Support・Inquiries@August 8, 2024 Updated by VoicePing Inc.