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Plan Change/Cancellation

How to change your plan

1. PC

1.Login to VoicePing from your browser 2.Click on the user icon 3.Click on “View Admin Dashboard”

  1. From the “Payment Information” section, follow the steps below to switch to your preferred plan.

1.Click on “Change Plan 2.Select the plan of your choice 3.Confirm the details and complete the plan change

2. Mobile

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1.Open the VoicePing mobile app and log in 2.Tap the triple line icon in the upper left corner

3.Tap “Update plan” 4.Tap the plan you wish to change 5.Confirm details from the purchase confirmation page and complete the plan change

Screen after change
Screen after change

3. Electronic Contract (Customer by Written Agreement)

  1. Apply to “support@voice-ping.com If you wish to complete the change procedure, please submit a request to the e-mail address “support@voice-ping.com” with the following information.
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1. company name 2. company address 3. company phone number 4. name of contact person 5. date of subscription 6. type of subscription & plan you wish to change

Cancellation : For those who paid in-app

1. PC

1.Login to VoicePing from your browser 2.Click on the user icon 3.Click on “View Admin Dashboard”

4. In the “Payment Information” section, follow the steps below to switch to the “Free Plan”

1.Click on “Change Plan 2.Click on “Change to Free Plan” under Free Plan 3.Fill in the reason for cancellation 4.Cancellation of paid plan is completed.

2. Mobile

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  1. Open the VoicePing mobile app and log in
  2. Tap the triple line icon in the upper left corner
  3. Tap ‘Update Plan’
  4. Tap ‘Change to Free Plan’
  1. Tap ‘Start Free Plan’
  2. Please select a reason for cancellation
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If you select "Other", you must enter at least 15 characters before the cancel button will be enabled.
  1. Tap ‘Cancel’
  2. Check the cancellation statement on the "Plan" screen.
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Caution

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Please make sure to read the cancellation statement carefully - if you do not follow these steps your cancellation will be considered incomplete and no refunds will be given.
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After you have completed canceling your plan, please also check the cancellation confirmation email from account@voice-ping.com.

Cancellation : For those who are not using in-app payment

  1. Apply to “support@voice-ping.com If you wish to complete the change procedure, please submit a request to the e-mail address “support@voice-ping.com” with the following information.
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1. company name 2. company address 3. company phone number 4. name of contact person 5. date of subscription 6. type of subscription

Contact Us

If you have any questions or concerns, please contact our text chat support.

🎗️Customer Support・Inquiries

@August 6, 2024 Updated by VoicePing Inc.