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Event Interpretation Plan - Process from Contract to Event Day

Process for Contract

Online Guidance

  1. Application for Online Individual Information Session: Apply from here
  2. We will ask about following thins:
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What We'll Ask About in the Online Individual Information Session:

  • Event overview (date/time, location, brief content)
  • Number of event participants
  • Equipment to be used (mainly regarding audio distribution methods)
  • Translation delivery method
  • Whether there is an event management company/management team
  • Whether on-site support is needed

※ It's perfectly fine if some details are unclear at the time of the information session, so please feel free to participate: Apply from here

※ We'll also provide service demonstrations as needed

Contract Process

  1. Verbal price agreement during the online individual information session, or contract decision after issuing a quote
  2. Service application form issued by our company
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    Required Information for Service application

    • Delivery date
    • Event plan details (up to 50 people / 51-200 people / 201-500 people / 501-1000 people)
    • Whether Premium Support is included
    • Payment method: Bank transfer / Stripe credit card payment link *Bank transfer fees are borne by the customer
  3. Fill out required information in the service application form
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    Items to Fill Out:

    Company name, address, person in charge (signature), billing email address (multiple allowed), phone number

  4. Contract established

Usage Preparation

Account Creation

  1. VoicePing Account Creation:
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Account Creation and Plan Application Process

  • Follow this manual to create a workspace owner account
  • Share the email address used for signup with our representative
  • Our team will apply the event plan to your account

Event Preparation

  1. Begin preparation according to event format
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Preparation Content by Event Format:

For Premium Support Plan Customers

  1. Regarding Audio Distribution Equipment:
    1. When there is an audio team/venue technical team, setting up a meeting is good for us
    2. When there is no team but equipment is available, case-by-case discussion and rehearsal if possible is best
    3. If there is no specific audio distribution team or equipment, please inform us accordingly
  2. Creating Specialized Terminology Dictionary for Events:
    1. Please list the specialized terms that you will register on your end
    2. Below are CSV templates used for VoicePing's specialized term registration and dictionary registration
      3. VoicePing_custom_phrase_template.csv633 bytes
      VoicePing_translation_dictionary_template.csv152 bytes
    3. Please share the event schedule and script with our representative
    4. If you have any questions, please contact our pic

For Customers Not Using Premium Support Plan

  1. Regarding Audio Distribution Equipment
    1. Please refer to:🎥Methods for Accurate Transcription and Translation Using Equipment
  2. Creating Specialized Terminology Dictionary for Events
    1. Please refer to:

Event Day Process

Event day content varies according to event format

For Premium Support Customers

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What Our Team Members Will Do on Event Day:

  • Equipment confirmation
  • Dictionary modification and addition of specialized terms
  • Real-time log provision
  • Real-time correction of transcription and translation
  • Troubleshooting

For Customers Not Using Premium Support

While we cannot provide on-site or real-time support, we will respond within our capabilities if you contact us via email or other means.